Expian is positioning itself as a fresh new operating system within the global experience economy. To us that means providing the market with a much-needed platform enhancement, allowing attractions, experiences and transportation companies to embrace new technologies as an alternative to legacy, outdated solutions.
We are growing rapidly and have recently secured further Clients which has driven the need to recruit into our expanding team!
The role of the Customer Support Specialist is a key hire as we plan for success and will be focused on ensuring that our existing customers are able to reach their goals, by minimising the impact of the little challenges that the day-to-day can throw at them. The successful candidate will operate as both 1st and 2nd line support for our largest clients. They will work closely with the Customer Success Manager for the accounts to ensure that any cases, queries and issues are dealt with quickly and professionally.
Whilst the primary focus of the role will be to manage to various support channels provided to our customers, the successful candidate will also be responsible for helping us to realise our vision for what we see as best-in-class service. We are looking for someone who is naturally eloquent with their communication via phone and email, ideally the successful candidate will also be able to engage in person with customers as part of their growth with Expian.
We are proud to be a start-up in a very nostalgic industry – this is a fantastic opportunity to be one of the founding members of our support team. We are hoping to build our support Customer Success Specialist around this first hire and what they can bring to the table. We’re open to hear from you as you tell us what you might be able to bring to the role, and the company.
This role will be home based, with occasional travel to our London office and Customer sites (as required) – as an estimate around 20-30% of the role may require travel.
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We help businesses sell experiences to customers. We take versatile ticketing processes and via a highly modular, flexible and extensible platform, we provide powerful functionality. This enables businesses to offer highly customisable customer experiences and in doing so monetise every step of the customer journey, whilst harnessing new revenue opportunities. We work together to deliver elegant, modern solutions and strive to build the most feature rich ticketing platform for the travel and leisure industry.
View current vacanciesFinding yourself on the quest for that perfect ticketing partner? Our CTO, Andreas Krohn was seeking a new ticketing solution whilst he was Head of IT at Forsea Ferries. In this interview, he reveals the benefits of hiring a technology specialist w
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Expian, has successfully supported LaplandUK through its busiest booking period. The festive family attraction in Berkshire expected more than 150,000 people to log on and book tickets when admissions opened, 95% of tickets were sold in 3 hours!